What should I do if my eSIM activation fails?

If the eSIM didn’t activate automatically, don’t worry — you can activate it manually:

1. Make sure the device supports eSIM and is connected to Wi-Fi.
2. Restart the device.
3. Scan the QR code from your email:
   • iOS:Settings > Mobile Data > Add eSIM
   • Android: Settings > Connections > SIM Manager > Add eSIM

If it still doesn’t work, go to Help in the Spark app > Live Chat or Submit a Ticket for assistance.