What should I do if my eKYC verification fails?

If your eKYC didn’t go through, don’t worry! It just means your ID or selfie wasn’t clear enough. Try again by:

• Taking your photo in good lighting.
• Using your original ID (not a copy).
• Making sure your ID fits fully in frame.
• Holding your phone steady for a clear selfie.

Before retrying, check the Correct Image Requirements to ensure your photo meets the standards.

Then tap “Retry Verification” in the Spark app.If it still doesn’t work, go to Help > Live Chat or Submit a Ticket, and our team will assist you.