Sparks Support

Your Formerly Yoodo plan will stay active based on what you’ve selected.If Auto-Renew is turned on and your payment method is valid, it’ll renew automatically. No action needed.If your payment fail...

1. Do I need to take any action to move to Spark?No. Your account will be migrated. All balances, credits, and points are carried over automatically.2. Do I need to download a new app?No, just upda...

What countries are covered in Spark Roaming Pass Zones A, B, C, and D?Country Preferred Operator Zone SingaporeM1 (VoLTE) / Singtel (5G/VoLTE) / Starhub (5G/VoLTE)AIndonesiaTelkomsel (5G) / XL (5G/...

Activation: Ensure your base plan is active. Purchase a Roaming Pass in the Spark app (up to 60 days in advance). The pass activates automatically on first internet use overseas. Overseas usage:Wha...

If the eSIM didn’t activate automatically, don’t worry — you can activate it manually:Make sure the device supports eSIM and is connected to Wi-Fi.Restart the device.Scan the QR code from your emai...

If your data isn’t working while roaming, it may be because your APN didn’t update correctly.Please check your APN and update it to the correct one.Next:1. Make sure Data Roaming is turned on in yo...

If your eKYC didn’t go through, don’t worry! It just means your ID or selfie wasn’t clear enough. Try again by: Taking your photo in good lighting. Using your original ID (not a copy). Making sure ...

Product Overview:Spark is CelcomDigi’s new fully digital, eSIM-only mobile subscription plan, designed to deliver simple, transparent, and flexible connectivity. With subscription-based plans start...

A. HORSE2026 Voucher FAQ 1. What does the HORSE2026 voucher offer?The HORSE2026 voucher gives you RM8 off your Spark mobile plan every month for up to three (3) consecutive months, as long as your ...

1. How do I register an eSIM line for another user? You can register an eSIM line for another user using the SPARK app. The eSIM will be installed and activated on the recipient’s device.  If you h...