Sparks Support

See the list below for eSIM-compatible devices iPhone:iPhone XSiPhone XS MAXiPhone XRiPhone 11iPhone 11 ProiPhone 11 Pro MaxiPhone 12iPhone 12 MiniiPhone 12 ProiPhone 12 Pro MaxiPhone 13iPhone 13 M...

1. How do I redeem a Spark voucher? You can redeem your voucher in the Spark app: Step 1: Log in to your Spark account Step 2: Select an eligible Spark planStep 3: Choose your voucher code at check...

Your Formerly Yoodo plan will stay active based on what you’ve selected.If Auto-Renew is turned on and your payment method is valid, it’ll renew automatically. No action needed.If your payment fail...

1. Do I need to take any action to move to Spark?No. Your account will be migrated. All balances, credits, and points are carried over automatically.2. Do I need to download a new app?No, just upda...

What countries are covered in Spark Roaming Pass Zones A, B, C, and D?Country Preferred Operator Zone SingaporeM1 (VoLTE) / Singtel (5G/VoLTE) / Starhub (5G/VoLTE)AIndonesiaTelkomsel (5G) / XL (5G/...

Activation: Ensure your base plan is active. Purchase a Roaming Pass in the Spark app (up to 60 days in advance). The pass activates automatically on first internet use overseas. Overseas usage:Wha...

If the eSIM didn’t activate automatically, don’t worry — you can activate it manually:Make sure the device supports eSIM and is connected to Wi-Fi.Restart the device.Scan the QR code from your emai...

If your data isn’t working while roaming, it may be because your APN didn’t update correctly.Please check your APN and update it to the correct one.Next:1. Make sure Data Roaming is turned on in yo...

If your eKYC didn’t go through, don’t worry! It just means your ID or selfie wasn’t clear enough. Try again by: Taking your photo in good lighting. Using your original ID (not a copy). Making sure ...

Product Overview:Spark is CelcomDigi’s new fully digital, eSIM-only mobile subscription plan, designed to deliver simple, transparent, and flexible connectivity. With subscription-based plans start...