Sparks Support
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Recent activity by Sparks Support-
What happens to my Formerly Yoodo number and mobile plan?
Your Formerly Yoodo plan will stay active based on what you’ve selected.If Auto-Renew is turned on and your payment method is valid, it’ll renew automatically. No action needed.If your payment fail...
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I am a Formerly Yoodo Customer, what should I do?
1. Do I need to take any action to move to Spark?No. Your account will be migrated. All balances, credits, and points are carried over automatically.2. Do I need to download a new app?No, just upda...
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What should I do if my eSIM activation fails?
If the eSIM didn’t activate automatically, don’t worry — you can activate it manually:Make sure the device supports eSIM and is connected to Wi-Fi.Restart the device.Scan the QR code from your emai...
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I can’t use data while roaming. What should I do?
If your data isn’t working while roaming, it may be because your APN didn’t update correctly.Please check your APN and update it to the correct one.Next:1. Make sure Data Roaming is turned on in yo...
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What should I do if my eKYC verification fails?
If your eKYC didn’t go through, don’t worry! It just means your ID or selfie wasn’t clear enough. Try again by: Taking your photo in good lighting. Using your original ID (not a copy). Making sure ...
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Spark Product Disclosure Sheet
Product Overview:Spark is CelcomDigi’s new fully digital, eSIM-only mobile subscription plan, designed to deliver simple, transparent, and flexible connectivity. With subscription-based plans start...
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Registering an eSIM Line for Another User
1. How do I register an eSIM line for another user? You can register an eSIM line for another user using the SPARK app. The eSIM will be installed and activated on the recipient’s device. If you h...
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Know more about Spark
1. What is Spark?Spark is an eSIM-only, app-powered experience, digital-first mobile experience built around customer freedom and their ever-evolving digital lifestyle.Here’s what makes it differen...
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Spark CNY Promo: Horse 2026 and Booster
A. HORSE2026 Voucher FAQ 1. What does the HORSE2026 voucher offer?The HORSE2026 voucher gives you RM8 off your Spark mobile plan every month for up to three (3) consecutive months, as long as your ...
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Where Your Spark Roam Pass Works
What countries are covered in Spark Roaming Pass Zones A, B, C, and D?Country Preferred Operator Zone SingaporeM1 (VoLTE) / Singtel (5G/VoLTE) / Starhub (5G/VoLTE)AIndonesiaTelkomsel (5G) / XL (5G/...