Manage Billing and Usage Details

Billing & Payments

1. How can I pay for my plan?
  You can pay using:

• Credit/debit cards
• PayPal
• Online banking
• eWallets: Boost, Touch ‘n Go, GrabPay, Alipay

2. Can I use a physical reload vouchers?
 No. Physical reload vouchers are not supported. You can reload/pay easily through Spark app using digital options 
3. How do I add, update, or remove a payment method?

In the app, go to Payment > Manage Payment to add, update, or delete your card.

4. Why is my card not working?

• Ensure your card is enabled for online transactions. 
• Certain banks require you to authorise this merchant the first time you make a payment. Kindly contact your bank for assistance.

5. Can my plan renew automatically with my saved card?

Yes. With Auto-Renew, your plan will renew every 30 days using your saved card. You can switch it off anytime in your app by going to Home > View Plan.
6. Does the plan price include SST?

• Malaysians: No SST applies.
• Non-Malaysians: SST will be charged.

7. How do I check my payments or usage?

In the app, go to Payment > View All to see your purchases, and usage history.

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SMS Short Codes & Hotline Numbers
1. Which short codes can I SMS?

Short Code	Charge Type
62100, 62666, 63148, 66300, 66628, 68899	Chargeable (base SMS rate)
20999, 447786205094	Free

2. Which hotline numbers can I call?

Number	Charge Type	Requirement
999, 991, 112	Free	N/A
997	Free	mobile plan required
15555, 15300, 15454	Chargeable (voice rate)	mobile plan required
1800xxxxxx	Free	mobile plan required
1300xxxxxx	Chargeable (voice rate)	mobile plan required